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Support channels
For general product and account questions, email support@frostbridge.ai.
To report a vulnerability or coordinate disclosure, email security@frostbridge.ai. Frostbridge acknowledges security reports within 24 hours, seven days a week.
For press, analyst briefings, and embargo coordination, email press@frostbridge.ai.
For integration, design-partner, reseller, and co-sell conversations, email partnerships@frostbridge.ai.
Security disclosure guidance
Good-faith research conducted within our disclosure policy will not result in legal action from Frostbridge.
- Include the affected asset and environment.
- Include reproduction steps and impact.
- Do not include real customer data or PII.
- Do not include working exploit payloads against production.
- Do not send anything obtained through social engineering.
We do not publish a PGP key yet. For encrypted transport, use Proton Mail with security@frostbridge.ai.
What we cannot help with yet
Frostbridge is an early-stage product. We are clear about what we do not provide so you can find the right resource faster.
- We are not a managed SOC and do not respond to live incidents on your infrastructure.
- We do not offer legal advice on AI regulation, compliance, or model governance.
- We do not provide third-party LLM provider account support.
- We do not currently offer phone or live chat support.